The Camlin Group is a privately owned holding company with a range of separate businesses in the engineering and scientific market sectors. Our aim is to expand our product portfolio by in-house development and acquisition. We have over four decades of successful history in the Electric Utility industry and have been responsible for a range of innovative and widely adopted solutions across global markets.
Camlin Power designs, manufactures and supplies a range of innovative products to the power industries and is part of the Camlin Group which is a privately owned holding company with a range of separate businesses operating in the engineering and scientific market sectors. The company has many elements combining industry-leading R&D, state-of-the-art test facilities, in-house manufacturing and quality control, dedicated customer technical support and sales. Our regular customer base includes a vast range of major electricity utilities across the globe such as PG & E, ConEd and ComEd.
With headquarters in Lisburn Northern Ireland, Camlin Group now comprises of a number of international companies made up of a combination of engineering design, production, technical support and Camlin Power has sales & service centres in Lisburn, Chicago, Shanghai, Sao Paulo & Germany.
We are seeking a Field Service Engineer to serve our expanding Global Markets. This position assumes a key role by being the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. The Field Service Engineer will also provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of High Voltage Transformer Monitoring Equipment; advise customers and provide best technical solutions to solve issues. The Field Service Engineer will maintain all field service logs, records and filing systems to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, the individual will provide assistance to the Technical Support staff and conduct follow up calls with the customers to check system status.
Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, services and maintains HV transformer monitoring equipment in the field; provides customer training as required.
Documents all inspections, maintenance, service work, and submits paperwork in a timely basis.
Orders, installs, and returns parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing sales support & revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare reports.
Maintains clear and concise business communication proficiency, both oral and written
Travel, overtime and work hours other than Monday-Friday may be required.
Comply with and ensure compliance with Company health, safety and environmental policies.
Other duties as required.
Must possess a strong safety mindset to assure the work completed reflects the technical requirements within industry safety standards.
Must have strong customer service skills and have the ability to interact confidently with customers and be able to provide training on equipment and products.
Excellent oral and written communication skills
Good computer skills including Microsoft Outlook / Excel / Word
Willingness to work additional hours and the flexibility to work weekends as required; able to travel within country and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.
Electrical/Electronic or Mechanical Engineering Related Degree or experience equivalent to minimum 3 years’ experience in field service or engineering.
Minimum 3 years’ previous experience in providing engineering field services or prior experience within an electrical utility industry, electrical and mechanical systems including medium and low voltage switchgear, protective relays, transformer, distribution systems, programmable logic controllers, variable speed drives and the safe operation and maintenance of these systems.
Technical skills and knowledge of DGA products and technology, and HV transformers and related equipment, with the ability to provide installation and service direction on-site and remotely, including carrying out repairs, replacement of parts, for a range of substation monitoring equipment.
Minimum of 2-3 years’ experience, directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Prior field engineering experience with installation and maintenance programs for transformer monitoring equipment is preferred.
Good project management skills and able to work effectively with minimal supervision.
Good interpersonal and leadership skills
• A good team player capable of delivering results under pressure and to strict deadlines
• Ability to communicate effectively with clients and colleagues.
• Quality focused.
A positive "can do" enthusiastic attitude towards addressing the technical challenges facing Camlin Technologies and our clients
Statement on Fair Employment and Equal Opportunities
Camlin Group wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, race, religious belief, political opinion, marital status, age or disability.