Description

You will provide technical support to both customers and Camlin Field Service personnel with in-depth troubleshooting and creation of technical reports. You will support all Field Service Projects as required, both in the office and occasionally onsite if necessary.

Responsibilities

• Provide analysis of technical data from reported customer problems in the form of support cases to produce findings, conclusions and solutions. 

• Maintain accurate history of all field installations in the form of support cases and NCR’s (non-conformance report). 

• You will be required to liaise with other Camlin departments to produce technical/design specifications to help customers with problems. 

• Provide telephone and email support to customers, including troubleshooting and analysis of data to propose solutions to problems. 

• Some international travel may be required. 


Required Criteria

• HNC / HND or Degree in electronic / mechanical engineering 

• Experience in a customer support role 

• IT proficient  


Desired Criteria

• Experience in fault finding & diagnostics of electro-mechanical equipment 

• Experience in electro-mechanical assembly & testing 


Business Area

Camlin

Salary

Competitive salary & a range of attractive employee benefits